Mysterybets Water Filter Dispenser - 18-Cup, Midnight Blue

Thank you for shopping at www.Mysterybets.com. Below you'll find the terms and conditions of our shipping policy to ensure a clear and smooth delivery experience.

Free Shipping

Mysterybets proudly offers free standard shipping on all orders—no minimum purchase required. This offer applies to all U.S. destinations, including Alaska, Hawaii, Puerto Rico, and APO/FPO/DPO addresses. Please note that free shipping only applies to standard delivery, and estimated timeframes listed in our shipping details remain in effect.

Order Processing Time

Orders placed before 12 PM EST are typically processed and shipped within 1–2 business days (Monday through Sunday). During peak times or promotional periods, processing may take slightly longer.

Estimated Delivery Time

Most orders are delivered within 3–5 business days from the date of shipment. Deliveries are made Monday through Saturday to the shipping address provided at checkout.
Note: We do not ship to third-party pickup locations or collection points.

While we strive to meet delivery expectations, Mysterybets is not liable for delays caused by unforeseen circumstances such as extreme weather, courier disruptions, or natural disasters.

Shipping Carrier

All orders are shipped via USPS (United States Postal Service).
If you encounter delays or delivery issues, please contact us at support@Mysterybets.com, and we will assist in resolving the problem.

Shipping Confirmation & Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. Tracking typically becomes active within 24 hours after dispatch.

Order Modifications

Once an order has been shipped, no changes or cancellations can be made. Please double-check your shipping information before finalizing your order.

Missing Orders

If your tracking shows that your package was delivered but you haven’t received it, we recommend first contacting USPS for assistance.
If the issue remains unresolved or the tracking link fails to update, please email us at support@Mysterybets.com, and our team will help investigate further.

Damaged Items

If your order arrives damaged, please take clear photos of the packaging and damaged items and send them to support@Mysterybets.com.
Hold onto all original packaging and damaged products until we provide further instructions.

Contact Information
Online Store: Mysterybets
Company Name: MANDY E MAYNARD
Support Hours: 10 AM to 7 PM EST, Monday to Sunday
Email: support@mysterybets.com
Phone number: +1 (585) 438-0066
Business address: 364 N 41st AVE, Omaha, NE, 68131

Or reach out via the contact form on our “Contact Us” page.

If you decide to change your mind after making a purchase, Mysterybets offers a 30-day return period, beginning the day after your order is delivered. To start the return process, simply contact us at support@Mysterybets.com for a smooth and easy experience.

Return Policy Guidelines:

• 
  Items must be in brand-new, unused condition.
  
• 
  All original manufacturer seals must be intact.
  
• 
  No damage may be present due to customer handling or use.
  
• 
  The product must be returned in its original packaging.
  

To initiate your return, email us at support@Mysterybets.com with your reason for returning the item. We’ll then send you a prepaid return label for your convenience. Once the item has been received and inspected by our logistics team, Mysterybets will issue your refund within seven business days.

Returns Due to Customer Error:

If a return is requested due to a customer-related issue (such as ordering the wrong item, changing your mind, or other non-defective reasons), the buyer will be responsible for the return shipping cost. Original shipping charges are non-refundable. For such returns, contact us at support@Mysterybets.com for instructions.

Return Address for Mysterybets:

To proceed with a return, please reach out to support@Mysterybets.com to receive the return address and step-by-step return instructions. This helps ensure the return process is efficient and trouble-free.

Step-by-Step Return Process:

1. 
   Verify Eligibility: Confirm the return request is within the 30-day window from the delivery date.
   
2. 
   Contact Support: Get in touch with us via email or through our website, including your order details and the reason for the return. We will confirm eligibility and provide return authorization.
   
3. 
   Package the Product: Repack the item securely in its original box, including all accessories and documentation. Make sure it’s unused.
   
4. 
   Include Return Info: Insert the return authorization and a short note explaining the return inside the package.
   
5. 
   Ship the Return: Use a trackable and insured shipping method. We are not liable for packages lost in transit.
   
6. 
   Send Us Tracking Info: Once shipped, share the tracking details so we can follow the return status.
   
7. 
   Get Confirmation: After inspection, we’ll notify you whether your refund is approved.
   
8. 
   Receive Refund: Approved refunds will be credited to your original payment method within seven business days.
   

For damaged, incorrect, or defective products, please notify us at support@Mysterybets.com within 48 hours of receiving the item. Faulty or wrong items can be returned within 30 days for a full refund or replacement—shipping costs on us.

Order Cancellation:

You may cancel or change your order free of charge before it has shipped. Once the shipping confirmation is sent, our return policy will apply.

Delayed or Lost Shipments:

If your order has not arrived within two days after the estimated delivery date, contact our support team. We will work with the carrier to resolve the issue. If the package is confirmed lost, we’ll offer a refund or a replacement based on your choice.

Refund Policy:

Refunds are issued only after the returned item is received and passes inspection. Once approved, the amount will be credited to your original payment method within seven business days.

For any other questions or help related to returns or refunds, don’t hesitate to contact the Mysterybets support team.

Contact Information
Online Store: Mysterybets
Company Name: MANDY E MAYNARD
Support Hours: 10 AM to 7 PM EST, Monday to Sunday
Email: support@mysterybets.com
Phone number: +1 (585) 438-0066
Business address: 364 N 41st AVE, Omaha, NE, 68131

Or reach out via the contact form on our “Contact Us” page.